BridgeClimb adopts RingCentral’s cloud communications and contact centre offerings to enable multichannel communications

BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, adopted RingCentral Australia to enable multichannel communications and customer service. Looking to replace its legacy on-premise infrastructure, BridgeClimb has deployed RingCentral Office and RingCentral Contact Centre solutions across its entire staff. The implementation and cutover took place in October this year.

The RingCentral Office solution provides voice, video, online meetings and team messaging to support the communications needs for all BridgeClimb’s staff members. With this solution, BridgeClimb has replaced at least five different internal systems that they had been running previously to provide these various capabilities. 

RingCentral Contact Centre provides BridgeClimb’s customer service team multichannel capabilities with email, phone and chat in a universal queue. It is integrated with RingCentral Office and provides extensive performance reporting and analytics across the entire platform.

RingCentral Australia, provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral Inc. The RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. 

It also features unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with business apps and enables customers to customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral’s Professional Services team completed the design, configuration and implementation of the unified communications and contact centre solutions. It took just seven weeks from the initial meeting between RingCentral and BridgeClimb to complete the cutover of the new solution.

BridgeClimb no longer has any single points of communications failure and no reliance on any physical infrastructure. RingCentral has a high availability, fully-redundant cloud and telecommunications infrastructure, end-to-end performance monitoring and SLAs, and real-time disaster recovery.

As a people-first organisation, the employee experience is critical for BridgeClimb. RingCentral’s user interface is very intuitive with similar functionality to the consumer communications apps that are already very familiar to most users. This made the transition to RingCentral a very smooth experience for BridgeClimb’s staff, and also ensures easy onboarding and training for new employees.

With RingCentral’s subscription model and no communications hardware requirements or user onboarding constraints, BridgeClimb can continue to grow its business without any technology limitations.

With BridgeClimb currently undergoing an extensive digital transformation, RingCentral’s ability to integrate ‘out of the box’ with many other systems and applications was another critical decision factor. RingCentral is already integrated with BridgeClimb’s Microsoft Office 365 environment, and the company will be looking to other integrations in the future, including a new CRM solution.

“We’re delighted to be associated with the iconic Sydney tourism experience BridgeClimb, and really looking forward to seeing how the BridgeClimb team leverages RingCentral’s open platform for further innovation and business transformation as they roll out new digital applications and services,” said Peter Hughes, regional sales vice president for Asia Pacific, RingCentral.

DXC Technology improves IT acceleration for large enterprise clients with Virtual Clarity acquisition

DXC Technology announced it has acquired the outstanding shares of Virtual Clarity, provider of IT-as-a-Service (ITaaS) transformation advisory services. This acquisition further positions DXC as a leading provider of IT modernization services for applications and infrastructure and strengthens DXC’s ability to assess, design and manage transformations to cloud.

The addition of Virtual Clarity also builds on DXC’s acquisition earlier this year of Luxoft as clients increasingly are seeking industry specific application development and innovation as part of their IT modernization approach.

Founded in 2008, Virtual Clarity is comprised of a blend of enterprise IT experts with knowledge of modern tools, techniques and industries – including financial services, healthcare, manufacturing and telecommunications.

“I am excited to welcome Virtual Clarity’s talented team to the DXC family,” said Mike Salvino, DXC’s president and CEO. “Virtual Clarity is a solid fit with our growth strategy with proven expertise in IT transformation and cloud migration. The company complements and enhances DXC’s capabilities in cloud, platforms and IT modernization, enabling DXC to help our clients with their digital transformation journey and improve their business outcomes.”

“From inception, we’ve been obsessed with customer outcomes,” said Virtual Clarity CEO Steve Peskin, who will report to Salvino. “Our approach to help clients transform their business quickly, seamlessly and safely complements the ability of DXC to execute globally at scale. Together with DXC, we create an immensely powerful and compelling opportunity for clients to unlock new value and competitive agility across the enterprise. We will make a real difference for clients, partners and our industry.”

DXC will combine its deep cloud and application engineering services and strategic partnerships with Virtual Clarity’s IT modernization capabilities to enable enterprise clients to accelerate their digital transformation, harness technology to improve efficiencies at scale, and drive business innovation, while accelerating customers’ digital transformation journeys with Virtual Clarity's Precision Guided Transformation services and unlocking the value of DXC’s application migration and modernization capabilities.

Aligning IT-as-a-Service to the needs of the business-lines quickly and safely.

It also helps turn IT innovation into business value for customers with Virtual Clarity’s “Air Traffic Control” offering – a combination of unique tools, highly experienced enterprise IT leaders, and provide deep understanding of what it takes to implement change in complex enterprises.

The DXC and Virtual Clarity alliance has assisted in the moving of several thousand applications for a large bank holding company to a hybrid cloud and clearing regulatory concerns by implementing a solution based on migration factory (cloud assessment, architecture, and air traffic  control) and automated IT platform. 

It also accelerated IT application modernization for a North American commercial bank by delivering a new, dynamic IT platform and migration factory which boosted implementation and safeguarded the outcome. The client realized an 80 percent-plus reduction in IT unit costs and a 50-fold increase in the speed of change

Migration of 7,000 applications to the public cloud for a Fortune 100 telecommunications leader. DXC and Virtual Clarity analyzed the IT applications platform, assessed options and charted the most effective course of action to rapidly migrate the 7,000 applications to the public cloud.