Agero supports nearly half of passenger vehicles on the road with Oracle SD-WAN

Agero is using Oracle enterprise communications technologies to safeguard drivers in more than 115 million vehicles in the U.S. When a driver is stranded roadside, time is of the essence. With Oracle, the company has achieved continuous contact center uptime, so customers can get the assistance they need and are back on the road as quickly as possible.

For 45 years, Agero has provided smart solutions for its clients and their drivers. Currently, Agero’s  roadside assistance, accident management and consumer affairs services are leveraged in the U.S. by drivers in two-thirds of new passenger vehicles, policyholders from nine of the top 15 auto insurance carriers and customers of a variety of other diversified clients. 

Oracle SD-WAN was created to solve the ongoing IT challenges network managers face every day—from expensive, sluggish, inflexible WANs to difficulties deploying new office WAN links and accessing cloud services. 

With Oracle SD-WAN, enterprises can benefit from internet economics, leverage high-bandwidth and inexpensive Internet connections, and safely migrate applications to the public cloud and SaaS at their own pace – without sacrificing the high availability and predictable application performance they expect from their MPLS-only WANs..

To maximize the quality of its customers’ experiences and to eliminate communication failures or downtime, Agero needed predictable enterprise communications performance and real-time application support. Agero selected Oracle for the failsafe reliability, security and interoperability.

“When drivers are stranded on the road in the winter, creating not only an uncomfortable situation but also a health and safety issue, it is crucial for our customers to get directly in contact with an agent,” said Robert Sullivan, vice president, technology and shared services, Agero. “Oracle has the best of breed technology in the Oracle SD-WAN and Enterprise Session Border Controllers, which have helped us to deliver high availability, reliability and quality of experience for our customers.”

Since working with Oracle and Presidio to implement the Oracle SD-WAN solution, Agero has reduced downtime and created special routing situations for sites without substantial circuit diversity. This advanced, “always-on performance” is invaluable to Agero as the company processes more than 12 million roadside and emergency support requests per year.

“Agero is reinventing how driver assistance is delivered, while elevating the consumer experience in often dire scenarios,” said Andrew Morawski, senior vice president and general manager, Oracle Communications - Networks. “As enterprises demand flexible WAN solutions supporting shifting business requirements, Oracle is increasing and leveraging bandwidth for affordable and trusted WAN connectivity, anywhere and whenever it’s needed.”

In addition to the Oracle SD-WAN, Agero deployed Oracle 1100 Enterprise Session Border Controller (E-SBC) Oracle 3900 E-SBC and the Oracle Communications Converged Application Server (OCCAS) to protect its network and contact center from external threats.

IDC announces that global converged systems market grows 3.5 percent year over year during the third quarter

According to data released this week by the IDC Worldwide Quarterly Converged Systems Tracker, global converged systems market revenue increased 3.5 percent year over year to US$3.75 billion during the third quarter of this year. 

IDC's converged systems market view offers three segments: certified reference systems and integrated infrastructure, integrated platforms, and hyperconverged systems. The certified reference systems and integrated infrastructure market generated roughly $1.26 billion in revenue during the third quarter, which represents a contraction of 8.4 percent year over year and 33.7 percent of all converged systems revenue. 

Integrated platforms sales declined 13.9 percent year over year in the third quarter of this year, generating $475 million worth of sales. This amounted to 12.6 percent of the total converged systems market revenue. 

Revenue from hyperconverged systems sales grew 18.7 percent year over year during the third quarter of 2019, generating nearly $2.02 billion worth of sales. This amounted to 53.7 percent of the total converged systems market.

"The converged systems market continues to grow despite a challenging overall datacenter infrastructure environment," said Sebastian Lagana, research manager, Infrastructure Platforms and Technologies at IDC. "In particular, hyperconverged solutions remain in demand as vendors do an excellent job positioning the solutions as an ideal framework for hybrid, multi-cloud environments due to their software-defined nature and ease of integration into premises-agnostic environments."

IDC offers two ways to rank technology suppliers within the hyperconverged systems market: by the brand of the hyperconverged solution or by the owner of the software providing the core hyperconverged capabilities. 

As the data relates to the branded view of the hyperconverged systems market, Dell Technologies was the largest supplier with $708.4 million in revenue and a 35.1 percent share. Nutanix generated $262.2 million in branded hardware revenue, representing 13.0 percent of the total HCI market during the quarter. There was a three-way tie for third between Cisco, Hewlett Packard Enterprise, and Lenovo, generating $109.0 million, $91.9 million, and $91.5 million in revenue each, which represents 5.4 percent, 4.6 percent, and 4.5 percent share of the market share respectively. 

From the software ownership view of the market, new systems running VMware hyperconverged software represented $766.2 million in total in the third quarter of this year vendor revenue, or 38.0 percent of the total market. Systems running Nutanix hyperconverged software represented $549.2 million in third quarter vendor revenue or 27.2 percent of the total market. Both amounts represent the value of all HCI hardware, HCI software, and system infrastructure software sold, regardless of how it was branded at the hardware level.