BridgeClimb adopts RingCentral’s cloud communications and contact centre offerings to enable multichannel communications

BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, adopted RingCentral Australia to enable multichannel communications and customer service. Looking to replace its legacy on-premise infrastructure, BridgeClimb has deployed RingCentral Office and RingCentral Contact Centre solutions across its entire staff. The implementation and cutover took place in October this year.

The RingCentral Office solution provides voice, video, online meetings and team messaging to support the communications needs for all BridgeClimb’s staff members. With this solution, BridgeClimb has replaced at least five different internal systems that they had been running previously to provide these various capabilities. 

RingCentral Contact Centre provides BridgeClimb’s customer service team multichannel capabilities with email, phone and chat in a universal queue. It is integrated with RingCentral Office and provides extensive performance reporting and analytics across the entire platform.

RingCentral Australia, provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral Inc. The RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. 

It also features unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with business apps and enables customers to customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral’s Professional Services team completed the design, configuration and implementation of the unified communications and contact centre solutions. It took just seven weeks from the initial meeting between RingCentral and BridgeClimb to complete the cutover of the new solution.

BridgeClimb no longer has any single points of communications failure and no reliance on any physical infrastructure. RingCentral has a high availability, fully-redundant cloud and telecommunications infrastructure, end-to-end performance monitoring and SLAs, and real-time disaster recovery.

As a people-first organisation, the employee experience is critical for BridgeClimb. RingCentral’s user interface is very intuitive with similar functionality to the consumer communications apps that are already very familiar to most users. This made the transition to RingCentral a very smooth experience for BridgeClimb’s staff, and also ensures easy onboarding and training for new employees.

With RingCentral’s subscription model and no communications hardware requirements or user onboarding constraints, BridgeClimb can continue to grow its business without any technology limitations.

With BridgeClimb currently undergoing an extensive digital transformation, RingCentral’s ability to integrate ‘out of the box’ with many other systems and applications was another critical decision factor. RingCentral is already integrated with BridgeClimb’s Microsoft Office 365 environment, and the company will be looking to other integrations in the future, including a new CRM solution.

“We’re delighted to be associated with the iconic Sydney tourism experience BridgeClimb, and really looking forward to seeing how the BridgeClimb team leverages RingCentral’s open platform for further innovation and business transformation as they roll out new digital applications and services,” said Peter Hughes, regional sales vice president for Asia Pacific, RingCentral.

Carousel joins RingCentral’s Platinum Partner program; delivers cloud contact center and UC&C engineering capabilities

Carousel Industries announced on Wednesday that it has been named a Platinum Partner by RingCentral Inc.. A designation held by RingCentral’s partners, Carousel’s Platinum Partner status is a testament to the company’s engineering talent, services capabilities, and commitment to customer success.

Carousel customers will benefit deeply from this elevated status. The company will receive operational and technical resources and executive-level RingCentral support only made available through this Platinum Partner status. Combined with Carousel’s Net Promoter Score of 70 and unwavering pursuit of success, customers can now take advantage of an entire portfolio of solutions with the best in high touch services and support. 

Additionally, with a rich history of partnership with Avaya as a Diamond Partner, and now a RingCentral Platinum Partner, Carousel is well positioned to support all possible paths to cloud migration, and is well versed in cultivating migration strategies tailored to the individual and changing needs of the customer.

“Serving as a RingCentral Platinum Partner is evidence of Carousel’s rigorous customer success standards and technical expertise,” said Rick Houlihan, VP of Cloud Services, Carousel. “It is our honor to continue being a RingCentral preferred partner and bring cloud UC&C and contact center technology to our more than 6,000 enterprise customers who benefit from our services each and every day.”

“We’ve consistently looked at Carousel as a strong leader in delivering cloud technology solutions thanks in part to its engineering expertise and ability to exceed customer needs,” said Zane Long, SVP of Global Channel Sales, RingCentral. “On behalf of all of us at RingCentral, I am ecstatic to continue partnering with Carousel to help enterprises benefit from the power of the cloud to deliver true impact to their businesses.”

“Due to the newly formed strategic partnership between RingCentral and Avaya, Carousel is in a truly unique position to serve businesses,” continued Houlihan. “As Avaya’s U.S. Partner of the Year and now as a Platinum Partner in RingCentral’s Program, Carousel can help businesses navigate and gain incredible value from two of the leading cloud communications solutions providers in the world.”

RingCentral and Avaya seal alliance to boost sales and partner network with RingCentral’s technology platform

RingCentral Inc. and Avaya Holdings announced closing of their early October alliance.

Avaya and RingCentral will introduce a new solution, Avaya Cloud Office by RingCentral (Avaya Cloud Office), which will be the exclusive public Unified Communications as a Service (UCaaS) solution marketed and sold by Avaya.

Avaya Cloud Office combines RingCentral’s UCaaS platform with Avaya’s technology, services and migration capabilities to create a highly differentiated UCaaS offering. The companies expect to launch Avaya Cloud Office in the first quarter of next year.

RingCentral is contributing US$500 million to its partnership with Avaya, including a $125 million investment of 3 percent redeemable preferred equity that is convertible at $16 per share and an advance of $375 million primarily in stock for future payments and certain licensing rights.

In October, RingCentral had announced that it will enter into a commercial agreement with Avaya Holdings, thereby making it an exclusive provider of UCaaS solutions to Avaya. The vendors also decided to jointly develop programs to leverage Avaya’s global sales and partner network, as well as build automated technologies for seamless customer transition to RingCentral’s global UCaaS solution.

This collaboration will enable Avaya’s customers to leverage their existing investments, while reducing migration complexities and timeframes. Avaya Cloud Office is expected to provide an attractive total cost of ownership for Avaya customers and favorable compensation for Avaya and its partners.

“Our game-changing partnership with RingCentral and the introduction of Avaya Cloud Office have generated tremendous excitement with our partners and customers,” said Jim Chirico, Avaya president and CEO. “Avaya Cloud Office is a continuation of our stated strategy to be a cloud-first company, and we believe the addition of this UCaaS solution to our portfolio is a key differentiator that provides customers with a seamless journey to cloud communications.”

“As a leader in cloud communications, we’re laser-focused on bringing the power of the cloud to more enterprise customers,” said Vlad Shmunis, RingCentral founder, chairman and CEO. “With the growth of the mobile and distributed workforce, cloud communications solutions can deliver the capabilities enterprises need to effectively connect with customers, partners, and employees. This strategic partnership accelerates the transition of one of the world’s largest on-premise unified communications installed bases to the cloud.”

ConvergeOne updates managed services lineup with Digital Infrastructure Manage Offering powered by OnGuard

ConvergeOne announced Thursday that it has expanded its managed services portfolio with the launch of its Digital Infrastructure Manage offering powered by OnGuard. 

With ConvergeOne's Digital Infrastructure Manage offering, customers receive purpose-built Managed Services that deliver proactive fault identification, isolation and avoidance, enabling ideal operational experience for their enterprise networking and data center infrastructures. 

ConvergeOne Manage combines ITIL-based best practices delivered by highly skilled engineers using ConvergeOne's custom developed OnGuard 7 management platform with intelligent threat detection and advisory services from Alert Logic, providing the most proactive and complete enterprise networking and data center offering in the market. 

The Digital Infrastructure Manage offering utilizes ConvergeOne's custom developed management and AIOps platform, OnGuard. For years, OnGuard has been the trusted tool to deliver ConvergeOne Managed Services in voice, unified communications, contact center and video environments, with thousands of unique devices across hundreds of customers this year itself. 

ConvergeOne's new OnGuard 7 update provides a standardized platform of tools, services, and automation that extends to customers' enterprise networks and data centers.

ConvergeOne's Digital Infrastructure Manage offering and OnGuard managed services platform have been designed to address the rapidly evolving IT landscape, which features public, private, and hybrid clouds; software-defined environments; higher demands on networks; and increased network and data security monitoring requirements. 

While IT administrators often struggle to keep up with these changes, outsourcing to third party service providers or purchasing new service management tools tend to be expensive and complicated to implement and maintain. ConvergeOne's offerings are unique, enabling customers to maintain their infrastructures at peak performance and availability in a cost-effective, adaptable and transparent manner.

Earlier this month,  ConvergeOne announced that it has extended its Unified Communications as a Service (UCaaS) solution into the mid-market segment with the launch of its ConvergeOne Cloud Experience (C1CX) Mid Market offering.

C1CX provides a secure, scalable, and comprehensive collaboration experience that changes the way people communicate, share content, and manage projects—all with the goal of getting more done with less. C1CX Mid Market for UCaaS consists of two Powered by Solutions - Powered by Avaya and Powered by Cisco. 

ConvergeOne also partners with RingCentral.