Arrow Electronics has enhanced on Monday its multi-tier cloud platform, ArrowSphere with new functionalities that enable channel customers to create tailored multi-vendor solutions for their clients.
These enhancements improve design, functionalities and user experience, with new additions including extensive catalog of more than 25,000 offers worldwide; AI-enabled search bar for managing subscriptions; visualization displays key offers being purchased by channel customers by region; intelligent catalog filtering by supplier, category, add-on, trial or customer category; and recommendation engine that allows channel customers to view complementary offers for building cloud solutions.
“We already had the customer base and the reach to make a big impact in the public cloud space, but with ArrowSphere in place, we are properly equipped to scale our cloud business to even greater heights,” said Nick Benham, senior partner manager, SCC. “Our customers are getting the customized, self-service experience that they expect, and we are seeing stronger customer loyalty. The deeper intel and insights we receive allow us to plan for the future and budget accordingly.”
“We developed ArrowSphere more than eight years ago with the vision of creating an innovative platform for cloud, where channel customers can easily access our suppliers’ cloud products all in one place and build solutions for their end customers,” said Sean Kerins, global president of Arrow’s enterprise computing solutions business.
In June, Arrow added functionalities that enable solution providers and value-added resellers to quote, order, manage, analyze and invoice a wide variety of cloud solutions to ArrowSphere.
Arrow constantly extends the set of vendors, cloud services and tools available on ArrowSphere, including a deep integration of application programming interfaces. Over 50 leading cloud vendors participate in the cloud platform.
Latest add-ons include a new user interface with the end user portal MyCloudPortal, as well as FinOps and DevOps tools.
The web portal further extends the capabilities of ArrowSphere to end-user customers with a turnkey site, through which customers can seamlessly purchase cloud services, manage their cloud subscriptions and analyze their use of services, setting budgets and thresholds where required.
MyCloudPortal can be customized by channel customers, with logos, colors and fonts, and they can add their own products and services to the portal as SKUs for their end customers to order as 'as-a-service' utility cloud services.
ArrowSphere comes with a consolidated dashboard to monitor cloud business in real time. Viewing IaaS monthly trends by customers, zooming into subscription level to set alerts and get projected consumption or analyzing the churn on SaaS products, Arrow`s Finops Tools are a smart control panel for sales teams to track customer activity, understanding business trends and take appropriate actions.
New development operations tools allow users to orchestrate their IaaS and PaaS offering through ArrowSphere. Microsoft ARM and AWS cloud formation templates are available to provision resources. Users are able to choose from existing libraries and customize them or add third-party solutions.
ArrowSphere offers a flexible set of cloud approaches for the channel and end customers, with different options for quotes and orders, managing cloud services, analytics and billing. A dedicated ArrowSphere team helps customers manage the entire workflow. With an updated, simpler, user-friendly interface, ArrowSphere allows more flexibility to create and customize dashboards that suit different businesses requirements.
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